Privacy Policy

FluxoPlugins ("we", "us", "our") operates the website fluxoplugins.com and the CaptionFluxO plugin. This policy describes exactly what data we collect, why we collect it, and what we do not collect.

1. What We Collect

Email address. When you complete a purchase, the payment processor notifies us of your order and we receive your email address. We store it solely to deliver your plugin file and license key, and to send you support communications or product update notifications.

Order reference data. We store an order ID and payment reference number for record-keeping and dispute resolution. We do not receive, process, or store your card number, UPI handle, bank account details, or any other payment credentials. All payment processing is handled entirely by our payment partners.

License activation data. When you activate CaptionFluxO, we record the activation against your license. We may store an anonymised device identifier to enforce the per-license device limit. This identifier cannot be used to identify you personally.

2. What We Do NOT Collect

• Your audio or video files. When you use CaptionFluxO, your media is sent directly from your machine to whichever speech-to-text provider you have configured. Your audio never passes through FluxoPlugins servers.
• Your API keys. The API keys you enter into CaptionFluxO are stored locally on your own device. They are never transmitted to us.
• Your name, physical address, or phone number. We do not ask for or store any of these.
• Browsing behaviour or analytics. We do not use any analytics tools, tracking pixels, or behavioural tracking on this website.

3. How We Use Your Email

• Delivering your purchased plugin file and license key immediately after payment.
• Providing customer support in response to your queries.
• Notifying you of significant updates, bug fixes, or new versions of products you have purchased.

We do not sell, rent, or share your email address with any third party for marketing purposes.

4. Third-Party Services

We work with a small number of trusted third parties to operate our business. Each has access only to the data necessary for their specific function:

• Razorpay — payment processing for customers in India. They collect and process your payment credentials directly; we only receive an order confirmation and your email address. Subject to Razorpay's privacy policy.
• Gumroad — payment processing for international customers. Same arrangement as above. Subject to Gumroad's privacy policy.
• Cloud infrastructure provider — we store order records and license data on secure, industry-standard cloud infrastructure located in the United States.
• Email delivery partner — we use a third-party email service to dispatch your plugin file and license key to your inbox. They process your email address solely for delivery.

5. International Data Transfers

Our data storage and infrastructure are operated in the United States. If you are purchasing from outside the US, your email address and order data will be transferred to and stored there. By completing a purchase, you consent to this transfer. We only work with providers that maintain appropriate security and data protection standards.

6. Data Retention

We retain your email address and order record to support your lifetime license. If you wish to have your data deleted, contact us at the address below and we will comply within 30 days, subject to any legal record-keeping obligations. Please note that deleting your data will also remove your license record — we will not be able to recover your license key after deletion.

7. Contact

For any privacy-related questions or data deletion requests, contact us at support@fluxoplugins.com.